Return and refund policy
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, undamaged, and in its original condition
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The item must be returned in the original packaging
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A receipt or proof of purchase is required
Items not eligible for return include (but are not limited to):
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Perishable goods
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Personal hygiene and cosmetic products
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Digital items or downloadable goods
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Gift cards
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Clearance, promotion, or final sale items
Unauthorized returns will not be accepted.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We may request photos as proof.
If verified, we will provide a replacement or issue a full refund at no extra cost to you.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved:
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Your refund will be issued to your original method of payment
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Refunds may take 5–10 business days to process depending on your bank or payment provider
Shipping charges are non-refundable, unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need an exchange, please reach out to us before sending the product back.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is damaged or incorrect.
We recommend using a trackable shipping service — we cannot guarantee receipt of returned packages without tracking.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
After this period, your order may already be processed and shipped.
Contact Us
If you have any questions about this Return & Refund Policy, please contact our support team: